FREQUENTLY ASKED QUESTIONS

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that has been processed and you will receive an email from us at the email address you provided during the checkout process.

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at prints@mattseniorproductions.com or through our contact form.

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Yes, the photograph quality on the canvas print will be much higher and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

The following methods are available: PayPal or credit card. We accept Visa, MasterCard and American Express cards.

Yes, it is possible to purchase multiple items. For canvases, the delivery cost for each additional item is less than the cost for a single item. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

To ensure that your goods arrive undamaged, we only use high-quality packaging. Our canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Unfortunately, items are automatically shipped with no tracking.

If you’re not at home when courier delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or at in a safe area.

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to prints@mattseniorproductions.com or through our contact form. We will review your complaint and let you know how we can help you as soon as possible. Please note items that are not damaged cannot be returned.

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

If you make your payment but then don’t receive an invoice, please contact us at prints@mattseniorproductions.com or through our contact form.

No, unfortunately there’s no way to select a faster shipping method. Once your order has been confirmed, delivery takes between 4-8 working days which includes the processing time taken to create your canvas print.

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

For ecological and health-protection reasons, our canvas prints are printed exclusively with solvent-free inks. This does mean that they can be sensitive to moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP PAGE

FREQUENTLY ASKED QUESTIONS

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that has been processed and you will receive an email from us at the email address you provided during the checkout process.

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at prints@mattseniorproductions.com or through our contact form.

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Yes, the photograph quality on the canvas print will be much higher and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

The following methods are available: PayPal or credit card. We accept Visa, MasterCard and American Express cards.

Yes, it is possible to purchase multiple items. For canvases, the delivery cost for each additional item is less than the cost for a single item. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

To ensure that your goods arrive undamaged, we only use high-quality packaging. Our canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Unfortunately, items are automatically shipped with no tracking.

If you’re not at home when courier delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or at in a safe area.

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to prints@mattseniorproductions.com or through our contact form. We will review your complaint and let you know how we can help you as soon as possible. Please note items that are not damaged cannot be returned.

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

If you make your payment but then don’t receive an invoice, please contact us at prints@mattseniorproductions.com or through our contact form.

No, unfortunately there’s no way to select a faster shipping method. Once your order has been confirmed, delivery takes between 4-8 working days which includes the processing time taken to create your canvas print.

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

For ecological and health-protection reasons, our canvas prints are printed exclusively with solvent-free inks. This does mean that they can be sensitive to moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP PAGE

FREQUENTLY ASKED QUESTIONS

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that has been processed and you will receive an email from us at the email address you provided during the checkout process.

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at prints@mattseniorproductions.com or through our contact form.

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Yes, the photograph quality on the canvas print will be much higher and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

The following methods are available: PayPal or credit card. We accept Visa, MasterCard and American Express cards.

Yes, it is possible to purchase multiple items. For canvases, the delivery cost for each additional item is less than the cost for a single item. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

To ensure that your goods arrive undamaged, we only use high-quality packaging. Our canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Unfortunately, items are automatically shipped with no tracking.

If you’re not at home when courier delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or at in a safe area.

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to prints@mattseniorproductions.com or through our contact form. We will review your complaint and let you know how we can help you as soon as possible. Please note items that are not damaged cannot be returned.

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

If you make your payment but then don’t receive an invoice, please contact us at prints@mattseniorproductions.com or through our contact form.

No, unfortunately there’s no way to select a faster shipping method. Once your order has been confirmed, delivery takes between 4-8 working days which includes the processing time taken to create your canvas print.

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

For ecological and health-protection reasons, our canvas prints are printed exclusively with solvent-free inks. This does mean that they can be sensitive to moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP PAGE

REACH OUT

    REACH OUT